In stock items will ship in 24-72 hours unless otherwise noted. All items shipped UPS Ground/Commercial or FED EX Ground inside the United States. Hawaii must be shipped by air. UPS will not ship to a PO Box, so we must have a street address.
* Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and/or requests to forward shipments to another address.
* Larger Items (Casegoods, Desks, Filing, etc) may have to be delivered by common carrier. You will be notified prior to delivery to make arrangements. Some common carriers are able to deliver dock-to-dock only, if this is the case you will be notified at the time of your order. If inside delivery is required, there will be an additional charge for this service.
* Modern Office Interiors strives to inform our customers with the latest shipping/tracking information provided by the manufacturer. Expected "Ship By" dates are when the product leaves the manufacturer, but does not include shipping time. On ocassion delays do occur in production and shipping, these are not the fault of Modern Office Interiors, and they shall not be held responsible.
* Modern Office Interiors supports the A/D Community by offering a discount on the products we carry. If you are a Designer or Architect and would like a quote on our products, please fax a quote request on your company letterhead with all your contact information to:
Modern Office Interiors
Fax # 616-997-7263
Attn: Designer/Architect Discount
Warranty:
* Products sold and/or distributed by Modern Office Interiors are covered by the manufacturers warranty
Ordering:
* As stated in our privacy policy we do not give out our information and it is all stored on a secure server. Please see the privacy policy for additional information.
* Although our servers are secure, we understand if you are uncomfortable with ordering online. You may call 800-968-8608 or fax us at 616-997-7263.
Sales Tax:
* All orders with a Michigan shipping and/or billing address will be charged 6% sales tax.
Payment:
* MasterCard, Visa, American Express, Discover and Debit cards accepted.
* Credit/Re-charge: To credit one card and re-charge another, there will be a $25 processing fee on all orders $500 or less. Orders over $500, the fee will 5% of the total order.
*We also accept check/money order payments mailed to us. We do accept Purchase Orders(see below). If you have any further questions about purchase orders please email or call us.
* Purchase Orders -A credit card must be used on your initial order and for orders less than $1000, once your account has been set up and approved; you may then use your purchase orders. Either email them to us or fax them to us at 616-997-7263.
* For account information please call Modern Office Interiors 800-968-8608
Credit Application
* Print Credit Application and fax to 616-997-7263
Download Credit Application
Freight/Shipping Damage:
UPS/FEDEX (small carrier deliveries):
All merchandise ships FOB factory or our warehouse (MOI items). Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received for freight damage. If you find that merchandise has been freight damaged, simply note the damage with documentation with the delivery company/driver.
Chair Deliveries (regular freight delivery):
See Freight Claim notice at link below
Print Freight Claim Info
Michigan Delivery:
* We do deliver larger items by our own fleet within the state of Michigan and portions of Indiana, Ohio and Illinois. Please contact our transportation department for more information.
Returns/Exchanges/Damaged Merchandise:
* Returns/Exchanges 30 days with a RMA number. Contact Modern Office Interiors for your RMA number within 30 days of purchase. On all Returns there shall be a 30% restocking fee of total sales price. All products returned must be returned within 30 days of the invoice date, 100% complete, in resaleable condition and include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. If, for any reason, the item, carton or packing is not in resaleable condition, credit will be at "Salvage Value" 50%. Shipping and handling charges are non-refundable. We are not responsible for any shipping charges of merchandise being returned to us. On all merchandise being returned, items must be placed in original packaging in which items were shipped out in.
* Parts Returns: Replacement service parts are non-returnable; ie. Lazboy, United, Hon, Tract chair parts.
30 Day Money Back Guarentee Chairs:
* 30 Day Money Back Guarentee Chairs: Outgoing freight non-refundable (approx $25.00 - $60.00 depending on zipcode), freight included in purchase price of the chair. Contact Modern Office Interiors for your RMA number within 30 days of purchase. On all "30 day money back guarentee chairs" products returned must be returned within 30 days of the invoice date, 100% complete, in resaleable condition and include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. If not, there will be a 30% re-stocking fee. If, for any reason, the item, carton or packing is not in resaleable condition, credit will be at "Salvage Value" 50%. Shipping and handling charges are non-refundable. We are not responsible for any shipping charges of merchandise being returned to us. On all merchandise being returned, items must be placed in original packaging in which items were shipped out in.
Special Orders/Cancelled Orders/Refused Orders:
All cancelled and or refused orders are subject to a 50% re-stocking fee and/or a 10% processing fee. Contact Modern Office Interiors for your COA (Cancelled Order Authorization Number) number. Special Orders cannot be cancelled or returned, ie "Special Order" non-Ready Set Go Lazboy chairs, non-quick ship Hon chairs or any chair chair that is not an in-stock item. Shipping, handling and credit card charges are non-refundable. If you have any questions concerning our return policy, please call before placing your order.
Fabric:
* We understand that it is difficult to view fabrics properly on-line. For one reason or another, colors are not always true and may vary slightly. We try our hardest to ensure the chairs and fabrics match the actual pictures. If you would like actual fabric samples, Please E-mail us at quote@modernofficeinteriors.com
and tell us what fabric (number, name or both) you would like for us to send.
1354 West Randall
Coopersville, Michigan 49404
Toll Free 800-968-8608
Coopersville 616-997-8608
Grand Rapids 616-774-4000
Traverse City 888-827-7551
FAX 616-997-7263
quote@modernofficeinteriors.com
